Tell us what happened, in plain words. A person reads it.

No ticket number, no keywords, no script. Write it the way you would tell a friend — Hindi or English, messy is fine, screenshots help. The person who replies first stays with your question to the end.

What happens to your ticket

Start to finish

You write it

Pick the property and roughly what it is about, then describe it. Bhojpuri-flavoured Hindi, half-English, a photo of the screen — all welcome.

We acknowledge, honestly

You get a receipt that tells you the truth about timing — not a cheerful 'we value you'. If it will take a while, it says so.

A person works it

A real person reads your ticket and replies. If we need more, we ask. No handoff to a different team that makes you start over.

It resolves

A ticket moves from new, to assigned, to waiting-on-you, to resolved. If it was not really fixed, you can reopen it within the window — no fuss.

Honest response times

What we aim for — and what we do not pretend

Times vary by how urgent it is, your plan, and which property it is about. We would rather tell you a real window than promise a number we cannot hold to.

General questions

Business hours

Most replies land the same working day. A tricky one may take longer — and we will say so rather than go quiet.

Something is broken

Faster, by severity

If a thing you rely on is down, it jumps the queue. During an outage we link the reports together so you are not stuck waiting behind a duplicate.

Safeguard

24/7 · always a person

The safeguard lane never sleeps and never goes to a bot. If your message is about safety, please use the safeguard door — it is built for exactly that.

Ways to reach us

However suits you

·The portal here — raise and track a ticket.

·By email — write in, and it becomes a ticket.

·From inside any eduz property — the help widget hands over to this same desk.

·From a cybercafe with no account — track a ticket later with a one-time code, no sign-in needed.

Already raised one?

Track without an account

If you do not have an account, you can still follow a ticket. Enter its number and a one-time code we send you — useful on a shared or borrowed phone.

Exam season

When the season hits, the desk tightens

Around board exams and results, support runs an exam-season mode: tighter targets and extra people on, because that is when a stuck student cannot afford to wait.

Is it about someone's safety? Use the safeguard door →