This is a separate lane, on purpose. It does not go through the normal support queue. A trained person reads it, no bot ever closes it, and we never put an AI between a person and a human concern.
If someone is in immediate danger, please contact local emergency services or a verified helpline right now — do not wait for us. This door is for raising a safety or wellbeing concern with our trained team; it is not a substitute for emergency or crisis services.
These are independent services, not run by us. If you are in distress, reaching one of these can help you sooner than we can. Please verify the current number for your area — helpline numbers do change.
A national, round-the-clock service for any child in need of care and protection. Toll-free across India.
India's national mental-health support line, round-the-clock, in many languages. Also reachable on 1800-89-14416.
India's single emergency number for police, fire and medical help. Use this if someone is in immediate danger.
Reachable from every property. Whichever eduz property you came from — study, shop, a school's portal — the safeguard door is one guess away. It does not hide behind a menu.
A trained person, always. Every safeguard message is read by a trained human. No bot triages it, no bot closes it, and it never queues behind ordinary tickets.
No AI gate on a human concern. Grievances, wellbeing and distress route to people. We do not let an automated system decide whether your concern deserves a person — it always does.
Handled with care. The safeguard lane keeps records carefully, protects whoever raised the concern, and follows a clear path to the right authorities when that is needed.
When you write to the safeguard team, a trained person — never an AI — reads your message. Tell us what is going on. We will treat it carefully and stay with it.
Write to the safeguard team →A child writing about a home situation will never be cold-closed. If a concern is beyond what we can help with, we hand it to the right helpline — gently, with a person, never a dead end.