Plain-language support terms · 2026-06-18
These terms are written to be read. If anything here is unclear, that is our problem to fix, not yours to decode.
01 Using the desk
Use the desk to get help with eduz properties. Be honest about what happened — it helps us help you. Please do not abuse the people on the other side; they are here to help.
02 What we provide
A knowledge base, tickets read by people, a status page, and a safeguard door. It is a support service. We cannot promise every problem can be fixed, and it is not a substitute for emergency or crisis services.
03 The safeguard door
The safeguard door is for safety and wellbeing concerns. It is not an emergency service. If someone is in immediate danger, contact local emergency services or a verified helpline first.
04 Honesty about limits
We tell you when something is in beta, when a property is not fully covered yet, and when a fix is late or dropped. We would rather under-promise than mislead someone who is already stuck.