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What this is
A shared support desk for every eduz property — study, shop, cloud, team and the rest. Instead of a different help site per product, there is one: bilingual, searchable, and disciplined about how urgent things move.
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What we promise
Honest words on a receipt and on the status page. A real person on every ticket. A knowledge base in Hindi and English. And when we run late or drop something, the roadmap says so plainly.
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The floors that do not move
We never advertise to a child on a support screen, never sell or share a minor's data, and never train AI on it. Wellbeing records are for counsellors, never AI. And a person's distress always reaches a human — no AI standing in the way.
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How it fits
help is a shared service the other properties consume, the way they consume sign-in or messaging. That is why one desk can answer for many fronts without losing the thread of your particular question.